Frequently Asked Questions
To help answer your questions quicker here are answers to some common questions. Please free to contact us with any questions.
Q. Where are you located?
A. We are located in Kentucky (USA).
Q. Why didn’t I receive my order confirmation?
A. Please check your junk mail and your junk mail settings, you should have received it immediately. Add vnctoys.com to your address book.
Q. I haven’t received a reply to the contact us I sent?
A. Please check your junk mail and your junk mail settings and add vnctoys.com to your address book. We usually respond within 24 hours to e-mails.
Q. What payment methods do you accept?
A. We accept pay pal and most major credit cards. You do not have to have a pay pal account, just click the drop down “Pay with a debit or credit card.”
Q. Do you ship worldwide?
A. Yes, we ship to most countries.
Q. How much is shipping?
A. Shipping is based on the weight of the items ordered, just add the items to your shopping cart, and click the shipping estimate.
Q. When will my order ship?
A. Orders usually ship the next business day, at the latest 2 business days, unless otherwise noted.