Frequently Asked Questions
To help answer your questions quicker here are answers to some common questions. Please free to contact us.
Q. Where are you located?
A. We are located in Kentucky (USA) eastern time.
Q. Why didn’t I receive my order confirmation?
A. Please check your junk/spam mail. Maker sure to add vnctoys.com to your address book to make sure you get it.
Q. I haven’t received a reply to the contact us I sent?
A. Please check your junk/spam mail. Maker sure to add vnctoys.com to your address book to make sure you get it. We usually respond within 24 hours to e-mails.
Q. What payment methods do you accept?
A. We have switched to pay pal only to protect us and our customers. Please make sure your ship to is correct on your pay pal payment.
Q. Do you ship worldwide?
A. As of right now we ship to Canada. We usually ship to most countries, but shipping is still having delays and customs has been really picky sending things back.
Q. How much is shipping?
A. Shipping is based on the weight of the items ordered, just add the items to your shopping cart, and click the shipping estimate. If you have a large order feel free to contact us.
Q. When will my order ship?
A. Orders usually ship the next business day, at the latest 2 business days, unless otherwise noted. If your order doesn't ship please check your e-mail as there may be an issue.